Office Clerks are the liaison between Kimbrell’s Furniture and our valued customers. Employees in these roles are responsible for communicating directly with customers.

This role requires a high level of professionalism, customer service, persuasion, and negotiation skills, as well as a mind for problem-solving to work with customers to resolve their debts and collect payment. A high level of attention to detail, confidentiality, and excellent record keeping ensure that payment plans are recorded and followed as agreed.

Responsibilities:

Interact with customers diligently, courteously, and professionally while collecting payments.
Must have good knowledge of cash management procedures and best practices. Ability to handle transactions accurately and responsibly.
Follow set strategies for collection procedures.
Monitor accounts to identify outstanding debts.
Ability to gather and verify customers’ personal and credit information.
Retain customer loyalty while initiating processes for the collection of payments.
Maintain and update records of customers from whom collections are made.

Requirements:

Proven experience or similar role.
Cooperation and the ability to work in a team setting is a vital skill required for this position.
Knowledge of billing procedures and collection techniques.
Working knowledge of MS Office and databases.
Patience and ability to manage stressful work situations.
Excellent communication skills (written and oral).
Office experience
Problem-solving skills.
Weekend and Holiday availability.
Must be Bilingual ( Spanish)

*The above listed are a few of the duties and responsibilities associated with the Credit Clerks’ role and are not intended to be a comprehensive list of all duties*

Compensation: $14.00 - $16.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

From our humble beginnings in 1915 with a single store of 2 employees, and mule drawn wagon, Kimbrell’s has grown to over 50 stores with hundreds of employees serving both Carolinas. For over 100 years, we have and continue to take great pride in providing exceptional customer service and quality merchandise. We truly believe in not only caring for our customers, but also our local communities and serving both our customers and communities to the best of our abilities.

Our mission is to provide dependable, quality furniture, at the best value; offer easy financing; all while providing excellent customer service.

We cannot accomplish this without our family of employees, and we are looking to add to our growing family! At Kimbrell’s, we still follow our founder’s belief in fair pay, promoting from within, and rewarding those who provide great service to our customers, community, and company. If you are dedicated to creating that exceptional customer experience and have a strong connection with your local community, then we want to hear from you!

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You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

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We offer:

Medical, Dental, and Vision Insurance

Short Term Disability

401k With Company Match

Life Insurance

Accident Insurance

Credit Union Membership

Employee Purchase Program

Bilingual Office Clerk

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